Australian retailers are continuing to bear the brunt of parcel delivery delays, a week after Australia Post temporarily halted parcel collections from online retailers so it could clear out its delivery backlog.
At the start of the month, Australia Post paused parcel collections from online retailers in New South Wales, the Australian Capital Territory, and Victoria from 7am, 4 September 201 to 7am, 7 September 2021.
The company blamed the backlog on a culmination of current COVID-19 restrictions, shortage of staff, and increasing volumes of online orders.
An Australia Post spokesperson told ZDNet the three-day pause helped eased parcel congestion.
“The pause — which was just on collections for ecommerce merchants in NSW, VIC and ACT for three days — has assisted in managing the congestion in our network and has ensured our volumes are coming down to a safe and manageable level,” the spokesperson said.
“Deliveries continued over the